We aim to offer immediate help by responding to your support request to Bitband within 24 business hours from the time of your request. Bitband will apply reasonable effort to provide assistance in accordance with the SLA.
We will not be responsible for any delays caused by the client or for any events beyond Bitband's control.
Response time
Bitband's business hours are Mondays to Fridays, 9AM-5PM U.S. Pacific Time. Bitband is closed on major holidays.
Support coverage
- Help with installation issues.
- Help with upgrade issues.
- Help in troubleshooting issues with our add-ons.
- Help in determining work-arounds.
Support limitation
- Product training.
- Customers without a valid and current license or active subscription.
- Help on non Bitband's add-ons.
- Beta or Development releases.
- Support of any language other than English