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Response time
Bitband's business hours are Mondays to Fridays, 9AM-5PM U.S. Pacific Time. Bitband is closed on major holidays.
Support coverage
- Help with installation issues.
- Help with upgrade issues.
- Help in troubleshooting issues with our add-ons.
- Help in determining work-arounds.
Support limitation
- Product training.
- Customers without a valid and current license or active subscription.
- Help on non Bitband's add-ons.
- Beta or Development releases.
- Support of any language other than English